Twin Valley Ring

The 3D models previewed on our online jewelry store are for representation purposes only and may not accurately depict the final product.
Our customization process involves manual work and the final product may have slight variations from the 3D model, including but not limited to, color, size, shape, and texture.

It is also important to note that the dimensions of the Ring will vary depending on the Ring Size and the dimensions of the Gemstone.

We strive to provide the highest level of accuracy and attention to detail in the creation of each piece of jewelry, but due to the inherent nature of the customization process, there may be slight differences between the 3D model and the final product.

By using our online store and customizing jewelry through our platform, you acknowledge and agree to these potential differences and accept the final product as is. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing our online jewelry store.

All jewelry orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. Due to the bespoke nature of our jewelry and catering to your requirement, it would take an additional 10-15 days to prepare your order. Upon completion of preparation, we will provide you with a video of the finished product prior to shipping.

You will be notified when your order has been shipped. Please allow 48 hours for the tracking information to become available.

All shipments will require a signature confirmation upon delivery. By signing this confirmation, you acknowledge that you have received the parcel and the product inside is free of any damages or defects. Once you acknowledge receipt for the delivered item, you are 100% liable for its value and care.

Click here to read our Shipping Policy

Click here to read our Refunds policy

• The best way we recommend to measure your ring size is to visit a jeweler, and ask them to measure your ring size. This helps avoid product returns and customer disappointment.
• If you are NOT able to measure the ring size by visiting a jeweler, follow the general guidelines below on how to measure your ring size. We recommend measuring a couple of times to ensure an accurate result.
• We recommend using method 2 and/or method 3, from the video link below.
• If you are using method 3, ensure that you print the guide at 100% scale, and use a ruler to measure the scale on the bottom left of the guide for utmost accuracy. Guide can be found here.

https://www.youtube.com/watch?v=OjB_r3-AVo0

 Video Credits: LDS Bookstore (Youtube)

 Download the Conversion Chart from the following link. 

 *If you still feel unsure or your measurements are not consistent after multiple tries, we recommend you visit a jeweler and get your ring size from them.

Cleaning
Safest and easiest way to clean sapphire is to wash it in warm soapy water and wipe it with a gem cleaning cloth. Once set in Jewellery, use a soft paintbrush to clean through the setting. It is important to clean the pavilion of the stone to maintain high brilliance.

You do not need to use chemicals to clean your stone.

Storing Gemstone Studded Jewelry
When storing loose gemstones or Jewelry take a good care not to let them touch one another and that each piece is stored separately. As a hard gem material, sapphire can scratch softer gemstones, other sapphires or precious metal such
as gold or platinum. And as diamonds are harder than sapphires, it can scratch sapphires.  

Ultrasonic cleaners are NOT suitable for gemstone cleaning; natural features of a gemstone may lead for the gemstone to crack when in ultrasonic or under temperature changes. 

Tip
Natural gemstones, particularly sapphires are most vibrant in spring-summer months when the sun is shining. When storing gemstones away for periods of time, due to darkness they may reduce the appearance of their color. Placing the natural gemstone in direct sunlight for 20-30 minutes will bring the color and vibrancy back. This is a natural phenomenon in naturally colored gemstones.